Make your return here
Returns & Claims
Updated: 2026-03-09
Important Information Regarding Returns
This policy applies from March 9, 2026. This policy does not affect your statutory rights under consumer protection legislation. Before making a return, please ensure that you meet the criteria below, otherwise, the product(s) will be sent back to you.
1. Right of Withdrawal & Open Purchase
Right of Withdrawal (Statutory): 14 days from the day you received the item.
Open Purchase (KOSA Offer): 30 days for unused items in original condition. (Does not apply to promotional or discontinued products).
To qualify for a return, the item must be:
Unused
In its original packaging
With all tags and labels attached
Free from dirt, marks, and odors.
2. Non-Returnable Items
Sharpened or used skates, as well as assembly services.
Cut or taped sticks.
Underwear/First Layer, mouthguards, and other hygiene products with broken seals.
Gift cards and digital products.
Custom/special orders.
3. Exchanges
We handle exchanges as a return + a new order. Please place a new order for the desired size/item and return the original item according to the instructions below.
4. How to Make a Return (Sweden)
Initiate Return: Fill out the digital form with your name, email, order number, and reason for return.
QR Return via PostNord: You will receive a QR code on your mobile. Show this at a PostNord service point, and they will print the label for you.
Pack Well: Use the original box if possible. Seal it properly and include the packing slip.
Return Shipping: We cover the shipping cost for returns within Sweden.
5. How to Make a Return (International)
For customers outside of Sweden, the following rules apply:
Customer Responsibility: The customer is responsible for all return shipping costs and any administrative fees or customs duties.
Direct Delivery Required: IMPORTANT! All returns must be sent as a Business Parcel directly to our warehouse. We DO NOT pick up returns sent to service points/access points.
Return Address:
Kosa Sport AB
Betongvägen 5
69142 Karlskoga
SWEDEN
6. Refunds
Once the return has arrived and been approved, the amount will be refunded to the original payment method (Klarna/Card) within 3–10 business days. Any value reduction (see below) will be deducted before the refund is issued.
7. Depreciation Deduction
If the product has been handled more than necessary to determine its characteristics/function, a reasonable deduction may be made corresponding to the item’s decrease in value (e.g., marks, odor, missing tags, damaged packaging).
8. Claims (Defective Goods)
Suspect a fault? Contact us first at info@kosa.se with your order number, photos, and a description. For approved claims, we handle the remedy according to law (repair, replacement, price reduction, or refund). KOSA covers return shipping for approved claims.
9. Transport Damage
Visible damage must be reported immediately upon delivery and documented with photos. Hidden damage must be reported to us as soon as it is discovered, preferably within 7 days.
10. Contact
Email: info@kosa.se
Phone: +46 771-232020
Support Hours: Weekdays 09:00 – 16:00 CET